We want you to be completely satisfied with your purchase from JA Fashion. If you are not satisfied with your order, we offer a refund or exchange subject to the following conditions:
1. Eligibility for Returns and Exchanges:
a. We accept returns and exchanges within 15 business days from the date of delivery.
b. The item must be unused, unworn, and in the same condition as when received, with all original tags and packaging intact.
c. Personalized or customized items are not eligible for return or exchange unless there is a manufacturing defect or error on our part.
2. Return Process:
a. To initiate a return or exchange, please contact our customer service team at connect@jafashionsuae.com within the specified return period.
b. Provide your order details and the reason for the return/exchange. Our team will guide you through the process and provide you with a return authorization if eligible.
c. Pack the item securely in its original packaging and include any relevant documents or accessories.
d. Ship the package back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
3. Refund and Exchange Options:
a. Refund: Once we receive and inspect the returned item, we will process a refund to the original payment method within 15 business days from the date of receipt. Please note that the refund amount may exclude any original shipping charges.
b. Exchange: If you wish to exchange the item for a different size, color, or style, we will process the exchange once the returned item is received and inspected. Any price differences, shipping fees, or taxes will be adjusted accordingly.
4. Defective or Incorrect Items:
a. In the event of receiving a defective, damaged, or incorrect item, please contact our customer service team immediately upon receipt. We will provide instructions on how to proceed with the return or exchange, and we will cover the return shipping costs.
b. For defective items, we may offer a replacement if available or a full refund.
5. Non-Returnable Items:
The following items are not eligible for return or exchange unless there is a manufacturing defect or error on our part:
a. Undergarments, swimwear, or intimate apparel.
b. Earrings and other pierced jewelry.
c. Clearance or sale items marked as final sale.
6. Cancellation of Orders:
If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request. However, if the order has already been shipped, the standard return policy will apply.
7. Contact Us:
If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us at connect@jafashionsuae.com or +971528394207.
Please note that this Refund and Returns Policy applies only to purchases made directly from the JA Fashion website. If you have purchased our products from a third-party retailer, please refer to their return policy for assistance.
This Refund and Returns Policy was last updated on June 5, 2023.